I always find it amusing that many people these days expect everything in the world to be easily accessible to them otherwise there must be some kind of "fault". The number of times I've heard the fallacy "it must be intuitive to use" (meaning I have to completely understand it instantly on first glance) in relation to software. Something could be intuitive but it must be.. why? Is plumbing or car mechanics "intuitive"? (No of course not, complex things require investment in learning before they become "intuitive")
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